FAQs

What are La Roche-Posay’s shipping methods?

La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/billing addresses.

Orders shipping to Alaska, Hawaii, or a U.S. Territory must ship via 2nd Day Air. La Roche-Posay does not ship to Puerto Rico or Guam.

At this time, La Roche-Posay does not ship to APO/FPO, P.O. Boxes. La Roche-Posay is not able to ship to P.O. Boxes within a U.S. Territory.

Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. The following La Roche-Posay product(s) contain Hazardous Materials: Anthelios 60 Ultra Light Sunscreen Lotion Spray, Anthelios 60 Ultra Light Sunscreen Fluid, Anthelios 60 Ultra Light Sunscreen Fluid Sample, Toleriane Waterproof Mascara, Effaclar Toner, Effaclar Serum, Thermal Spring Water (150g), Serozinc.

Can I use a foreign credit card?

We currently accept all major US and International credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.

How is sales tax charged?

All orders shipped from laroche-posay.us will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.

When will I get an order confirmation number?

You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.